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As outlined in a outdated tip, groups are implementing IP telephony extra commonly on their records infrastructures. The accelerated deployment has created a necessity for certified IP telephony engineers to deliver confirmed, superior-of-breed technology.
The IP telephony certifications Nortel at the minute presents are divided into four categories: champion specialist, Design professional, champion expert, and Design professional. This tip discusses the Nortel assist music.
The assist specialist certifications are meant to pomp an individual's means to do in force, function, and troubleshoot a Nortel Networks IP Telephony solution. The aid professional certification reflects a candidate with three to six months of adventure that can ply events technical considerations of a typical Nortel IP Telephony solution.
NNCSS - VoIP Succession BCM three.0
This certification assessments the capacity to do into effect, function, and troubleshoot the enterprise Communications supervisor 3.0. This certification covers hardware, beginning-up, records and voice networking, functions, and troubleshooting the BCM. To skedaddle the certification, two checks maintain to be efficiently completed: expertise standards and Protocols for IP Telephony solutions, and Succession BCM 3.0. The expertise standards and Protocols for IP Telephony solutions examination is a top level view of convergence applied sciences.
NNCSS - CallPilot Rls. 2.0
This certification checks the capacity to do into effect, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and safety of a sole web page CallPilot system. To current the certification, two tests exigency to be successfully completed: Meridian Database and CallPilot 2.0.
NNCSS - Symposium designation focus Server or Symposium muster core Server installation and maintenance
These two certifications examine the capability to implement, operate, and troubleshoot the Symposium muster middle Server. each certifications cover hardware, application setting up, administration, and protection of Symposium muster middle Server four.2, Symposium web customer four.0, and Symposium specific 3.0. youngsters, the Symposium muster focus Server certification additionally exams the structure, customized configuration and integration of the server. To current either of these certifications, one examination exigency to be correctly achieved: Symposium designation middle or Symposium muster focus installing and maintenance, respectively.
NNCSS - Symposium designation core TAPI/Agent or muster core TAPI/Agent setting up and preservation
These two certifications scrutinize at various the capacity to do in force, function, and troubleshoot the Symposium muster focus TAPI/Agent. both certifications cover hardware, utility installing, administration, and renovation of Symposium TAPI 2.3 and Symposium Agent 2.3. besides the fact that children, the Symposium designation core TAPI/Agent certification additionally assessments the structure, integration, and custom configuration of the TAPI/Agent. To skedaddle both of those certifications, one examination should be successfully achieved: Symposium designation middle TAPI/Agent or Symposium designation core TAPI/Agent Inst/main, respectively.
NNCSS - Symposium express designation core or Symposium specific muster focus installation and protection
These certifications scrutinize at various the means to implement, function, and troubleshoot the Symposium categorical designation center. both certifications cover hardware, utility setting up, administration, and protection of Symposium specific muster focus four.2. besides the fact that children, the Symposium express designation core certification also exams the structure and integration of the designation core. To skedaddle either of the certifications, one examination exigency to be effectively accomplished: Symposium specific muster core or Symposium categorical designation middle Inst and Maint respectively.
NNCSS - VoIP Multimedia verbal exchange Server (MCS) 5100 2.0
This certification checks the means to do into effect, operate, and troubleshoot the VoIP Multimedia communication Server (MCS) 5100 2.0. This certification covers installing of the hardware and utility, configuration, renovation, and administration of the Multimedia verbal exchange Server (MCS) 5100 2.0. To pass the certification, two exams ought to be correctly achieved: technology requirements and Protocols for IP Telephony options, and VoIP Multimedia conversation Server (MCS) 5100 2.0. The know-how standards and Protocols for IP Telephony solutions examination is an overview of convergence technologies.
NNCSS - VoIP Succession one thousand/1000M Rls. 3.0 DB Administrator
This certification tests the capability to retain and troubleshoot the VoIP Succession 1000/1000M Rls. three.0 DB Administrator. This certification covers the structure, configuration, renovation, and administration of the Meridian 1, Succession one thousand Rls. 3.0, and Succession 1000M Rls. three.0 the utilize of fundamental Alternate Route option (BARS) and community Alternate Route preference (NARS). To current the certification, two tests exigency to be successfully completed: know-how specifications and Protocols for IP Telephony solutions, and Succession one thousand/1000M Rls. 3.0 DB Administrator.
NNCSS - VoIP Succession a thousand/1000M Rls. 3.0 setting up and preservation
This certification assessments the skill to installation, configure, and retain the VoIP Succession a thousand/1000M Rls. 3.0. This certification covers the installing, structure, configuration, renovation, and management of the Meridian 1, Succession a thousand Rls. 3.0, and Succession 1000M Rls. 3.0, internet Telephones i2xxx, and Optivity Telephony supervisor (OTM) 2.1. To circulate the certification, three checks must be efficaciously achieved: know-how standards and Protocols for IP Telephony solutions, and Succession one thousand/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.
The aid expert certifications construct on the professional's information through demonstrating their skill to do in force, operate, and troubleshoot an advanced Nortel Networks IP Telephony answer. The champion expert certifications replicate a candidate with six to twelve months of palms-on event with the skill to steer or aid intermediate-level personnel to withhold complicated Nortel IP Telephony solutions.
NNCSE - CallPilot 2.0 Unified Messaging solutions
This certification assessments the capacity to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging respond 2.0. This certification covers the setting up, administration, interoperability, security, improve processes and maintain usage for a multi site CallPilot equipment. To pass the certification, the candidate ought to first acquire their NNCSS - CallPilot Rls. 2.0. consequently, the CallPilot 2.0 Unified Messaging options ought to be efficaciously completed to gain this certification.
NNCSE - Contact center
This certification assessments the means to enforce, operate, troubleshoot and optimize the Contact core products. This certification covers the candidate's capabilities on the Symposium muster focus Server (SCCS)/Symposium categorical muster core/Symposium net client, Symposium TAPI carrier company (TAPI SP), Symposium Agent, and the Symposium web core Portal. To current the certification, the candidate should first harvest their NNCSS - Symposium muster focus Server and the NNCSS - Symposium muster middle TAPI/Agent certification. because of this, the Contact focus examination exigency to be successfully accomplished to achieve this certification.
NNCSE - IP Convergence Succession a thousand/1000M Rls. three.0
This certification checks the means to deploy, configure, keep, and optimize the VoIP Succession a thousand/1000M Rls. three.0. This certification covers the configuration, succession department workplace (BO), remote workplace, operation, and Meridian 1 to Succession 1000M three.0 migration strategies for the Succession a thousand/1000M Rls. 3.0, information superhighway Telephones i2xxx, far off workplace 91xx, and Optivity Telephony supervisor (OTM) 2.1. To skedaddle the certification, the candidate maintain to first harvest their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession a thousand/1000M Rls. three.0 installing & protection certification. as a result, an extra greater difficult version of the Succession a thousand/1000M Rls. 3.0 examination ought to be efficaciously completed to harvest this certification.
in the IT industry, certifications are a means to validate a person's capabilities within a unavoidable area. The above Nortel IP Telephony certifications are one of the most tools that may exhibit the capabilities of an IP Telephony lead skilled. These certifications could not substitute years of industry journey, however they Do supply the basis to assist and maneuver Nortel Voice over IP solutions.
The subsequent tip will argue Nortel's Design IP Telephony certification track.
Richard Parsons (CCIE#5719) is a manager of expert services for Callisma Inc., a wholly owned subsidiary of SBC. He has built a high-quality groundwork in networking concepts, advanced troubleshooting, and monitoring in areas reminiscent of optical, ATM, VoIP, routed, routing, and storage infrastructures. prosperous resides in Atlanta GA, and is a graduate of Clemson institution. His history includes senior and fundamental consulting positions at international network services, Lucent, and Callisma.
may also 30, 2002 16:18 ET | supply: Telesis North Communications Inc.
TORONTO, may additionally 30, 2002 (PRIMEZONE) -- Telesis (TSX venture change:TNC) (OTCBB:TNCVF), a developer and marketer of data acceleration software, today introduced the appointment of Francis Chow to Director of utility construction. Mr. Chow will file without retard to Telesis CEO Derek Woods.
Bringing greater than 25 years of creative engineering and high-tech experience, Mr. Chow's goal is to improve and deliver superior items and features, together with the these days-introduced OVERDRIVE internet Accelerator(tm), that assist carriers and internet carrier suppliers provide sooner community speeds to their clients over the latest community infrastructure.
"we are very excited in regards to the depth and breadth of event Francis brings to the Telesis management crew," commented Derek Woods. "the ongoing evolution of Telesis applied sciences basically requires a container skilled. Francis has a proven tune listing providing market-main applied sciences."
Mr. Chow is a professional commerce veteran with a vast potential of the application business. in foster of becoming a member of Telesis, he spent nineteen years at Nortel Networks, protecting quite a lot of design, product management and software engineering positions, together with a key duty within the Multimedia Contact core mission. He also became the evolution manager for Nortel's Symposium designation focus server for the PBX and primary office markets.
Francis Chow earned an undergraduate diploma in electrical engineering at McMaster school and holds a Masters of utilized Science diploma in computer Engineering from the college of Toronto.
"i'm excited to be Part of any such stellar team and to leverage my ancient know-how and software commerce adventure," said Mr. Chow. "Telesis has a pleasant probability to circulation information applied sciences ahead for the industry. i'm dedicated to contributing to the Telesis point of constructing facts skedaddle sooner via imaginative information acceleration purposes."
In reference to this appointment, beneficial may additionally 30 2002, Telesis has granted Mr. Chow incentive stock alternate options to purchase 60,000 accustomed shares without par cost within the capital of the company. the motivation stock alternate options can be exercisable for a length of 5 years expiring on might also 30 2007, at a value of $0.31 per medium share. The alternatives will vest, as to one third on may 30 2003, with the stability vesting monthly over the following 24 months except wholly vested, or will vest immediately within the suffer of a metamorphosis of control of the company or (at the discretion of the Board of administrators) takeover bid. The granting of the foregoing incentive inventory alternate options is area to acceptance with the aid of the TSX chore exchange Inc.
headquartered in 1989, Telesis North Communications Inc. ("Telesis") (TSX mission change:TNC; OTCBB:TNCVF) develops and markets statistics acceleration utility for wireless and landline networks. The company's core product, OVERDRIVE(tm), allows ISPs and wireless carriers to accelerate the useful efficiency of their networks by way of up to 10 instances, leading to permeate discount rates and superior consumer satisfaction. For getting access to e-mail, the net, or any company utility, Telesis "makes data circulate quicker." Telesis is headquartered in Toronto, Canada with a regional office in the UK. The Telesis web website can also be found at www.telesis.ca.
Microsoft and Microsoft change are either registered trademarks or emblems of Microsoft Corp. in the united states and/or other nations. other product and commerce names herein can be logos of their respective owners.
This press unlock may additionally involve forward-looking statements within the which means of section 27A of the Securities Act of 1933 and Sections 21E of the Securities alternate Act of 1934, and are discipline to the protected harbor created by means of these sections. Such ahead looking statements, exceptionally as related to the commerce plans of the enterprise, expectations of strategic relationships, company alternatives, acquisitions of capital device, availability of funding capital and future financing, and the company's capability to profit market share, are in line with current expectations that involve a few risks and uncertainties. actual results may vary materially from the business's expectations and estimates.
The TSX mission change has now not reviewed and does not settle for accountability for the adequacy or accuracy of this unlock.
Telesis North Communications Inc.
Ted Moorhouse, vice president, company Communications
1.866.578.8935 or +1.604.639.3180
company procedures mix with Communications to enhance earnings, lower fees and raise client satisfaction
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of recent contact core products and services arming today's groups with essentially the most advanced capabilities purchasable. Heading up the brand novel offering is Contact middle 7.0 adopted by using enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and added performance to the enterprise's Agile conversation atmosphere (ACE) platform.
particularly resilient and redundant, Contact core 7.0 is a local SIP-based mostly solution with tightly built-in unified communications (UC) capabilities and a all lot of latest aspects, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed partner, Nortel is recognized for demonstrating the optimum stage of competency and talents in designing, integrating, and aiding Microsoft technologies.
"Nortel is doing imaginitive issues in the customer contact market and their strategy for making it fundamental to mix functions with company approaches is perquisite on the mark," famous Steve Lemak, vice president of IT, excelleRx, a Nortel contact core client and issuer of medication management for the hospice market. "They be mindful what has to be achieved to assist corporations fancy ours in the reduction of fees and pace their potential to more suitable serve their clients."
"These announcements underscore Nortel's focal point on offering superior client supervision solutions that no longer best simplify enterprise routine and application integration however additionally spotlight Nortel's persisted commitment to convey cutting edge capabilities to their purchasers," spoke of Ravi Chauhan, accustomed supervisor, Communications Enabled enterprise options, Nortel.
Key features of Contact middle 7.0 encompass:
- Open Interfaces - in addition to the openness delivered by SIP, Contact focus 7.0 gives open software Programming Interfaces the utilize of a features Oriented architecture (SOA), which makes it possible for integration of the contact core into a company's company purposes and strategies. With web provider interfaces for queuing, computing device Telephony Integration (CTI), and database integration, a company can automate workflow between front and again office purposes to eradicate tedious lead procedures.
- UC in the Contact middle - With Contact focus 7.0 and Microsoft OCS integration, it is effortless for valued clientele to maintain interaction with a commerce the utilize of a number of modes of conversation. This entertaining integration gives a single, unified agent desktop interface for inbound/outbound voice, email, web chat, and quickly messaging. as an instance, Contact core 7.0 can intelligently route customer contacts to obtainable agents the utilize of SIP-primarily based presence. brokers can also utilize presence to perquisite away verify which of their experts is purchasable to champion with a consumer request, enabling first contact decision.
- Predictive Outbound Dialing - customarily supplied as a divorce utility, Nortel has completely built-in this expertise within Contact focus 7.0 to enhance the efficiency of brokers through permitting the system to intelligently call when an agent will become available and area an outbound designation to coincide with their availability. And, since it is built-in with Contact core 7.0, reporting and management are seamless.
- carrier advent atmosphere (SCE) - Contact focus 7.0 additionally points a graphical 'drag and drop' instrument that takes the drudgery out of contact focus and self-carrier workflow advent. With SCE, the workflow orchestration between divorce purposes is simplified the utilize of open, web capabilities interfaces, which reduces the cost and accelerate of deployment. Nortel estimates utilize of this device to be five instances quicker than common workflow introduction strategies.
- services - Contact middle 7.0 solution is complemented by using an more suitable set of recent functions spanning complete facets of contact core operations. These consist of: Consulting and Design; building and Customization; Implementation and Integration; control and renovation; and Optimization functions.
For greater particulars, talk over with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf
in addition to the Contact core 7.0 solution, Nortel is additionally making advancements to its ICP offering with feature Pack 1. Enhancements encompass outbound detection for discerning between an individual and an answering machine; co-dwelling of the nuance speech server, getting rid of the exigency for a divorce server; and extension of SIP CTI interworking to lead Avaya AES.
"To designation a brand novel product next-gen has develop into cliche, however Nortel has in fact do its Interactive Communications Portal in a class through itself when it comes to creative design, openness, interoperability requirements champion and ease-of-use," pointed out Joe Outlaw, foremost contact core analyst, Frost & Sullivan. "lengthy-time market chief Nortel demonstrates with ICP, it is dedicated to bringing main options to the market."
Nortel additionally continues to pursue an open utility ambiance adding the following performance as a Part of ACE free up 1.2:
- expanded assist of Microsoft OCS 2007 for improved presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;
- Integration with IBM Lotus Sametime customer eight.0.1 for click on to conference and superior presence capabilities;
- And, capabilities for application customization, prototyping, and custom application development.
"further and further agencies are discovering that having the means to automate services and methods, while having diverse channels of communique attainable, can enhance efficiencies, dwindle working expenses, and construct customer loyalty," spoke of Joel Hackney, president, commerce solutions, Nortel. "UC-enablement is clearly the direction ahead and they now maintain supplied an easy roadway for their purchasers to gain this purpose."
With Nortel contact centers coping with more than 200 million calls a day, the commerce presents the broadest application portfolio, together with contact center, self-carrier, advanced speech, and workforce optimization solutions. It also adheres to an open, seller-agnostic routine that permits for elementary integration of the UC journey across functions and devices complemented with the aid of a prosperous capabilities keep that can customise options according to a client's enjoyable commerce wants.
Nortel is a diagnosed chief in offering communications capabilities that manufacture the vow of enterprise Made elementary a verisimilitude for their purchasers. Their next-technology applied sciences, for both carrier issuer and enterprise networks, lead multimedia and company-critical purposes. Nortel's applied sciences are designed to champion dispose of present day limitations to effectivity, velocity and performance by means of simplifying networks and connecting americans to the assistance they need, when they exigency it. Nortel does commerce in more than a hundred and fifty countries complete over. For more suggestions, consult with Nortel on the internet at www.nortel.com. For the latest Nortel information, search advice from www.nortel.com/information.
definite statements in this press liberate can also hold phrases equivalent to "may", "expects", "can also", "anticipates", "believes", "intends", "estimates", "ambitions", "envisions", "seeks" and other identical language and are considered ahead-looking statements or advice below applicable securities legislations. These statements are in keeping with Nortel's existing expectations, estimates, forecasts and projections concerning the working environment, economies and markets by which Nortel operates. These statements are discipline to vital assumptions, risks and uncertainties, which can be intricate to augur and the genuine result can be materially diverse from those meditated in ahead-searching statements. For additional info with cherish to unavoidable of these and different factors, note Nortel's Annual file on Form10-k, Quarterly experiences on kindhearted 10-Q and different securities filings with the SEC. until otherwise required by apropos securities laws, Nortel disclaims any kick or responsibility to update or revise any ahead-looking statements, whether on account of novel counsel, future hobbies or in any other case.
(1)Nortel, the Nortel brand and the Globemark are emblems of Nortel Networks.
Use of the phrases "partner" and "partnership" does not imply a felony partnership between Nortel and every other celebration.
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Whether you're outsourcing, moving to a novel facility or considering an upgrade, Do your due diligence before c...
This vendor-neutral data focus checklist is an unbiased way to evaluate various hosting or colocation candidates before committing to a provider -- especially if you confidence on the provider's servers, storage, networking and other equipment. It can also be used as a template for evaluating current operations and novel designs for an on-premises data center.
When comparing features, remember that you're evaluating one point in time. Needs and commerce direction change, so re-evaluate the facility periodically against viable alternatives.
Use this data focus checklist as a starting point, and add criteria that relate to your particular industry or commerce needs.
Many organizations choose to drudgery with data focus providers that supply computing equipment. Others ply tackle selection, install and maintenance in leased or owned space.
Computing tackle compatible with existing applications
Survey the current suite of servers, storage arrays, network switches and other IT equipment. cipher the available computing resources and verify the gear is fully compatible with, and has the capacity to support, your existing applications.
Legacy or custom applications with hardware-specific requirements may cause problems on hosted servers. Unique operating systems and hypervisors pose compatibility problems as well. note whether an outsourcing provider will supply alternate tackle or champion owned tackle from your IT organization.
Fast tackle refresh schedule and circumstantial roadmap
How ancient is the current data focus compute infrastructure? When was it last replaced? When is it due for replacement? What novel tackle is under consideration? These insights will lead server consolidation and workload balancing plans.
A data focus provider should offer transparency into its technology refresh kick since your commerce will be running on its equipment.
Coordinated tackle refresh process
Equipment refresh processes are disruptive, so a provider must communicate update and upgrade plans to users and drudgery in conjunction with them to mitigate the consequences of any tackle work.
Will workloads withhold running during tackle updates? How are unavoidable disruptions communicated? Do you maintain a kick for these disruptions, such as preemptive backups or temporary workload relocation?
Experienced local staff and expert support
How many IT professionals are on staff 24/7 (even if the staff is simply a worker who follows instructions from your team remotely)? If the data focus is understaffed or technicians are only on call, disruptions could damage censorious applications.
What is the service response time? Are escalation paths clearly defined in service-level agreements (SLAs)? utilize generic calls to the champion team to test response times and service quality.
Management and performance tools
How is system performance measured and monitored? If you're dealing with an outsourcing provider, are you privy to complete or some of this information?
Typically a hosting company won't disclose overall environment data, but if you're renting equipment, esteem a Web portal or application performance monitoring and management (APM) tool. You may exigency to set up your own APM to ensure SLA compliance.
The network bandwidth should be verified and spelled out in the SLA. For data focus providers, 10 Gbps is common. involve network bandwidth in ongoing performance monitoring.
Can you burst to more bandwidth, and how much will that cost? On the flip side, can you throttle bandwidth to control costs, or equilibrium workloads across multiple sites to forestall overusing one?
Security and access control
Physical tampering and thefts leak data and expose the company. Security may tumble to the data focus operator, IT organization or both.
Is computing tackle secured in the facility? Options involve unidirectional mantraps at the data focus entrance, locked cages around private tackle areas -- each with unique physical or electronic keys, and locked access to areas where private data travels, such as cable troughs and telco interface areas.
Can you track employees, contractors, suppliers and visitors? Note the method: sign-in sheets, comprehensive camera recording, electronic access badges or biometric screening.
Is there a permanent record of anyone who could palpate your equipment, cabling troughs, patch panels, or any area associated with your workloads and data? This is especially censorious with multi-tenant equipment, when a technician's drudgery on one server might palpate multiple clients.
Some data focus providers fade beyond electronic surveillance and involve full-time staff -- and even employ armed guards -- to enforce visitor and vendor tracking, facilitate 24/7 data focus user access, and interface with law enforcement and other security protocols.
Secure tackle and/or data destruction
Retired or repurposed storage components easily leak data. How are old, obsolete or failed disks secured or destroyed? Are disks tracked when they're removed from local servers or storage arrays and stored securely? Who destroys the disks, and if an outsourcing colleague handles it, Do they provide written certification?
The perquisite building can manufacture complete the contrast when it comes to dependable long-term service, even if you're not actively in permeate of facility management.
Selecting a data focus is complete about location. The building should be pellucid of common environmental hazards fancy flood plains and earthquake zones. The site should also avoid proximity to manmade hazards fancy industrial centers -- oil refineries or chemical factories, the path of major airport traffic patterns, and major highway exchanges or railroads.
Evaluate any features that expedite tackle deployment and replacement. For example, secure and sheltered shipping/receiving docks let workers load and unload IT tackle without it getting humid or snow-covered.
Multistory buildings exigency freight elevators nearby to the docks. Secure freight access to the data focus should be great enough to accommodate oversized equipment, such as full-height racks with in-rack cooling units. It's also helpful to maintain access to a staging or "burn-in" area where tackle can be preassembled and tested before moving into production.
If you're supporting staff on-site, be certain that the facility has some dedicated office, canteen or other human-friendly space to drudgery in, away from the heat and uproar of server fans. Niceties fancy showers or nearby hotels capitalize employees in a remote data focus facility.
Environmental control and safety features
Survey the building for state-of-the-art smoke detection and fire suppression systems that confidence on desiccate chemical extinguishers within the data center. The facility should utilize modern electrical grounding standards, such as PANI grounding, to ensure safety.
Since many facilities utilize water for cooling (such as water-based chillers or heat exchangers), comprehensive leak detection is critical.
Ample power and resiliency
Power is an increasingly scarce and expensive commodity that is not equally available from one plot to another. Select a data focus in a region where energy is relatively inexpensive and plentiful; regional energy shortages can translate to premium power costs.
Look for secondary utility providers feeding the facility from independent substations, backup power capabilities such as generators, or proximity to alternative power sources fancy wind farms. Industrial-grade, always-on fuel cell generators, fancy blossom Energy box arrays, may require nearby proximity to natural gas or other biogas sources.
The data focus probably uses a mix of conventional mechanical air conditioning and chilled-water heat exchangers, but even a short cooling outage can impair operations. Verify that redundant cooling units are available and access redundant power sources.
Cooling capacity should also allow for future growth. Humidity control systems must maintain a snug relative humidity level for human occupancy and electronic safety.
Verify that you'll meet any specific standards or requirements imposed on data focus facilities for your industry, with documentation. Standards that involve data centers involve SAS 70 nature II and PCI DSS.
Network connectivity and carriers
Find out which carriers maintain connectivity to the data center, such as Cox, AT&T, Verizon and others that may vary by region. A neutral colocation or hosting provider should champion a variety of regional carriers and provision for redundant, independent connectivity through several different fiber entry vaults.
The production control group addresses second-level production champion activities. If you don't maintain this character assurance group in plot in your infrastructure, read this article to note what you're missing.
Placing special accent on a comprehensive approach combining organization, people, process, and technology, Harris Kern's Enterprise Computing Institute is recognized as one of the world's premier sources for CIOs and IT professionals concerned with managing information technology.
From the author of
My previous article talked about the importance of having a QA duty in the infrastructure evolution and champion organization. This article discusses the group's responsibilities.
The production control group addresses second-level production champion activities. This includes acting as a liaison between applications evolution staff, user community, database administration, systems administration, and computer operations to resolve production problems, implement novel systems, and change existing systems. This also includes ownership of key data focus processes.
Whoever developed the thought of three levels of champion within an organization was a genius. This is one of the best structures ever designed, and probably the sole most censorious judgement that the mainframe world—in particular, the data center—was so successful. Some of the roles and responsibilities of this structure are described in the following sections.
Monitor systems (servers, network, peripheral devices).
Perform incremental and complete backups.
Provide tape librarian functions.
Assist in the physical layout of production servers.
Issue trouble tickets and monitor the data focus on a 24x7 basis.
First-level problem determination and resolution attempt. After N number of minutes, as determined by the problem management process, the problem will be escalated to second-level support.
Process design, implementation, ownership, and accountability (production acceptance, change management, etc.).
Support software installation and configuration.
Perform system maintenance as required.
Perform storage management functions.
24x7 on-call support.
Perform disaster-recovery drills.
Establish end-of-life plans to deactivate servers and applications.
Monitor system and network performance.
Provide online availability statistics.
Define and reset standards to champion mission-critical applications.
Problem determination and attempted resolution. After N minutes as determined by the problem management process, the problem will be escalated to third level.
Second-level champion should Do everything possible to resolve the problem before escalating to the third level: the senior gurus of the department. Senior system administrators and database administrators are worth their weight in gold. The entire organization needs to protect this valuable resource.
Physical location of the server, network connections, and adequate power for complete peripherals.
Preventive maintenance diagnostics on complete incoming equipment.
Partitioning the disks during OS installation.
Configuring the OS.
Applying patches to the OS as needed.
Assisting database administration with RDBMS installations.
Installing any unbundled products, such as tape management and disk mirroring, and applying patches to unbundled products as needed.
Installing complete required champion packages, such as the console server, auto-pager, preventive maintenance routines, and so on.
Support of software installation and configuration.
Maintaining and configuring system security.
Performing system maintenance as required.
24x7 on-call support.
Performing disaster-recovery drills.
Monitoring system and network performance.
Tuning systems for peak performance.
Implementing capacity planning.
Performing security audits and monitoring security access.
Establishing system user accounts and root ownership.
Defining and setting standards to champion mission-critical applications.
Problem resolution. The buck stops here; if they can't fix the problem, no one can.
Designing and architecting infrastructure-related programs.
IRVINE, Calif.--(BUSINESS WIRE)--Please replace the release dated Feb. 11, 2011 with the following corrected version due to multiple revisions.
The corrected release reads:
BT AGENTVIEW® ENTERPRISE USERS CAN NOW RECEIVE champion DIRECTLY THROUGH CENTERGISTIC SOLUTIONS
As of February 1st, 2011 users of AgentView wallboards through BT are no longer receiving manufacturer-backed champion from BT. The AgentView champion contract expired on February 1st, 2011 as Centergistic Solutions opted not to renew with competing product provider, Symon Dacon, a BT distributor. In efforts to protect its current groundwork of AgentView wallboard users, the decision not to renew a contract with a competitor was made by Centergistic. The Centergistic U.K. champion office will ply direct champion for complete AgentView wallboards and can be reached through email@example.com or by calling +44 (0)8444 121990.
“We maintain already received numerous inquiries from their loyal customer groundwork in the U.K. and want to assure AgentView wallboard users that they are committed to continuing uninterrupted servicing of AgentView,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. I believe that is why there has been a concern over non-manufacturer supported maintenance and support,” he said. “Fortunately for BT AgentView users, they maintain one of the most knowledgeable AgentView champion experts, located perquisite here in the U.K. They continue to drudgery to enhance the AgentView solution. Currently drudgery is in progress for Version 6 of the software,” he said.
AgentView is a actual time performance management software solution, creating key muster focus metrics that can be sent to reader boards, muster focus displays, agent desktops and wireless devices such as iPhones. Centergistic's AgentView wallboard systems maintain been installed through BT in Avaya, Nortel (now Aura) Aspect and Cisco muster centers since the early 1990s. AgentView also works with Genesys, Cisco and Aspect (including the Rockwell Spectrum and Concerto ePro) ACDs. Several novel enhancements are anticipated with version 6.0 of AgentView, including champion for Windows 2008 and MSSQL2008. AgentView is browser-based and centrally administered, making it easy to navigate from the desktop, without having to physically access the server. Features involve the novel DashView™ HD actual time pomp solution, enabling graphics, backgrounds and gauges to easily be inserted via Wizard-based assist screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact focus environment. The performance management software that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact focus environment and provide muster focus performance metrics as well as commerce intelligence. AgentView actual time contact focus performance management systems are currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the U.K. and Mexico City.