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SpinVox and Mutare application voicemail-to-text respond eliminates ‘message light dread’ for Nortel commercial enterprise users. ny and Schaumburg, IL. – October 14, 2009. Voicemail management within the trade just got less demanding with the provision of recent speech-to-text conversion capabilities within the Nortel CallPilot Unified Messaging portfolio. eliminating the time-consuming want for people to hearken to and transcribe typical voicemail…
SpinVox and Mutare application voicemail-to-text respond eliminates ‘message mild dread’ for Nortel enterprise clients.
long island and Schaumburg, IL. – October 14, 2009. Voicemail management within the enterprise simply acquired less complicated with the provision of new speech-to-text conversion capabilities within the Nortel CallPilot Unified Messaging portfolio.
getting rid of the time-consuming want for americans to pick heed to and transcribe unprejudiced voicemail, Mutare EVM with SpinVox Speech-to-text takes the spoken content of a Nortel CallPilot voicemail, converts it to textual content and promises the message with customized Caller identification (name, electronic mail and call number) and not obligatory audio attachment to up to 5 e-mail bills or any wise cell, PDA or mobile phone.
A joint evolution with the aid of SpinVox and Mutare application, Mutare EVM with SpinVox Speech-to-textual content, likewise referred to as visible Voice, is an software applied in firms as a server-based utility solution, it merges voice and facts into one unified messaging journey and is arrogate with any email outfit or internet-enabled machine. It allows for company clients to method voicemail as much as 4 times faster as they could now prioritize, ahead, file, reproduction and delete transformed voicemail messages with the identical ease and comfort of e-mail, enhancing individual productivity, consumer responsiveness, and workgroup collaboration.
“today’s trade environment is more fast-paced than ever with many workers tremendously cellular and below constant drive to multi-task with a view to meet pressing undertaking time limits, service customer wants or manage associate relationships,” said Ben Crown, CEO of Mutare utility. “The SpinVox and Mutare utility powered visible Voice potential for Nortel CallPilot should live a boon to company clients, simplifying daily communications and helping employees live extra efficacious and productive.”
extra merits of the visible Voice capacity for Nortel CallPilot business-clients include:
• cell employees can now access and browse entire messages from a smart mobile, laptop computing device, or any internet-enabled equipment, any place, any time.• commercial enterprise users can discreetly scan via and browse voicemail messages whereas in conferences, stentorian areas, whereas on other calls, or in any circumstance the space being attentive to the message is complicated or inappropriate. Voicemail in readable e-mail form can now live forwarded to an administrative assistant or group member for quick response.• client keeping specialists now gain the potential to organize voicemails similar to emails to give more desirable customer provider and response.• listening to impaired laborers can read voice messages without further suffuse of propietary gadget (Mutare EVM supports american citizens With Disabilities Act (ADA) compliance).
The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and comprises Mutare software’s EVM gateway and SpinVox Speech-to-text messaging carrier. entire transmitted messages are processed via an conclusion-to-end protection system for both audio and text codecs, with encryption utilized from the voice mail realm through entire ranges of the conversion procedure.
Mutare EVM with SpinVox Speech-to-textual content has been established interoperable with Nortel CallPilot 5.0 as a portion of the Nortel select Product program and is accessible automatically in the U.S. and Canada. Supported languages comprehend English, French, German, Italian, Portuguese and Spanish.
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SpinVox and Mutare utility voicemail-to-textual content solution eliminates ‘message light dread’ for Nortel enterprise clients.
big apple and Schaumburg, IL. – October 14, 2009. Voicemail administration within the enterprise simply obtained easier with the provision of recent speech-to-textual content conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.
getting rid of the time-drinking want for americans to hearken to and transcribe ordinary voicemail, Mutare EVM with SpinVox Speech-to-text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and supplies the message with customized Caller id (identify, electronic mail and obtain contact with quantity) and non-compulsory audio attachment to up to 5 e-mail money owed or any smart phone, PDA or cellular telephone.
A joint building by means of SpinVox and Mutare application, Mutare EVM with SpinVox Speech-to-textual content, likewise known as visual Voice, is an utility carried out in businesses as a server-based mostly application solution, it merges voice and facts into one unified messaging event and is suitable with any e mail gadget or internet-enabled gadget. It makes it practicable for trade clients to process voicemail up to four instances quicker as they could now prioritize, ahead, file, replica and delete converted voicemail messages with the same ease and convenience of email, improving particular person productiveness, client responsiveness, and workgroup collaboration.
“these days’s enterprise atmosphere is extra speedy-paced than ever with many employees extremely mobile and beneath uniform pressure to multi-assignment as a pass to meet pressing mission time limits, provider client wants or manage ally relationships,” mentioned Ben Crown, CEO of Mutare software. “The SpinVox and Mutare application powered visible Voice capability for Nortel CallPilot should live a boon to enterprise users, simplifying daily communications and assisting workers live more efficient and productive.”
extra advantages of the visible Voice talent for Nortel CallPilot enterprise-clients include:
• mobile laborers can now access and read entire messages from a wise mobile, computer computer, or any information superhighway-enabled machine, anywhere, any time.• enterprise clients can discreetly scan via and skim voicemail messages while in meetings, stentorian areas, while on different calls, or in any situation the space taking note of the message is complicated or inappropriate. Voicemail in readable email form can now live forwarded to an administrative assistant or group member for brief response.• client keeping authorities now gain the skill to organize voicemails just dote emails to give more desirable consumer service and response.• hearing impaired workers can examine voice messages devoid of extra cost of propietary machine (Mutare EVM supports american citizens With Disabilities Act (ADA) compliance).
The EVM potential is now supported with the Nortel CallPilot Unified Messaging portfolio and comprises Mutare application’s EVM gateway and SpinVox Speech-to-text messaging provider. entire transmitted messages are processed via an end-to-end protection device for each audio and textual content formats, with encryption applied from the voice mail container through entire ranges of the conversion technique.
Mutare EVM with SpinVox Speech-to-textual content has been established interoperable with Nortel CallPilot 5.0 as portion of the Nortel pick Product program and is accessible immediately within the U.S. and Canada. Supported languages consist of English, French, German, Italian, Portuguese and Spanish.
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About SpinVoxSpinVox® is the world's largest privately-held speech expertise business, presenting the best voice to textual content messaging services which are used day by day by using millions of people and whose consumer base has grown over twenty-fold in the ultimate 12 months.
SpinVox is presently protected by using 18 patents issued and 71 patents pending international. SpinVox has converged the two most herbal forms of communication - voice and text - to create the fastest-starting to live sort of messaging: Voice-to-content™.
SpinVox capabilities can live establish directly on www.spinvox.com and through leading carriers and thru new media, Unified Communications and other provider suppliers globally.
applied as a service-class hosted network function, SpinVox has proven it will possibly comfortably create value from everyday person habits using voice and bring rapid and simple implementation of low enter, sustained inordinate reward features.
at the heart of SpinVox is its floor-breaking Voice Message Conversion gadget™ (VMCS), which works by pass of combining state-of-the-art speech technologies with a live-discovering language process to guarantee nice of conversion. SpinVox VMCS primarily uses speech applied sciences to transform speech into text but, if it is now not able to finished the conversion, it may well query a human agent for aid to ensure that the message is precisely transformed and actively learns from the process itself. This has resulted in VMCS at the flash having a corpus of over two billion words and phrases.
Developed through the Cambridge, UK- based SpinVox superior Speech neighborhood; VMCS now serves clients across 5 continents in English, French, Spanish, German, Portuguese and Italian.
SpinVox is now reside with Alltel, SaskTel, Rogers wireless, TELUS, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Movistar Argentina, Movistar Ecuador, Movistar Guatemala, Movistar Mexico, Movistar Panama, Movistar Colombia, Skype and Livejournal. To grow the voice-to-text market further, SpinVox introduced the launch of its API programme at the beginning of 2009, enabling developers to register at http://create.spinvox.com/. considering the fact that then, 750 builders gain develop into SpinVox API program individuals and reside functions enabled by SpinVox, corresponding to Ipadio, 0800TXTMUM and QuickVoice professional gain been launched. SpinVox API is attainable in English, Spanish, German, French, Italian and Portuguese.
About Mutare SoftwareMutare application is an commercial enterprise connectivity business, providing high-value application solutions that leverage the existing trade communications infrastructure. among the many hallmarks of a Mutare solution is the sophistication of its design paired effortlessly of deployment and use. Mutare has deliver in greater than two thousand applications worldwide for purchasers starting from Fortune 50 companies to wee deepest organizations, govt companies, universities and healthcare agencies. Their attractiveness for personalised provider and immediacy of response is unsurpassed. argue with www.mutare.com
during this lucid option study at various they evaluated the latest unified messaging applications from IP telephony providers Avaya, Cisco, Nortel and Siemens Communications. A subsequent examine is deliberate of stand-on my own and third-celebration unified messaging choices.
Unified messaging is never a new theory, however IP telephony carriers are spicing up their unified messaging offers with superior user interfaces and more reform voice awareness and textual content-to-speech technologies.
In habitual installations, the unified messaging outfit is a application add-on to a PBX gadget that works with it to give effective, consolidated, "fingers-free" entry to voice mail and e mail by means of any telephone gadget, observed anyplace. In most circumstances, the unified messaging device handles the voice mail directly from the PBX and provides the processing quintessential to combine the voice mail and email by pass of a LAN connection to the electronic mail server.
during this lucid option verify they evaluated the newest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications . A subsequent check is planned of stand-by myself and third-celebration unified messaging choices.
Avaya topped the competitors because of its neatly-accomplished internet interface to unified email and voice mail, sophisticated voice-attention interface, and astonishing TTS accuracy and performance.
Siemens placed second, with its primary strengths being incredible administrative access to the unified messaging environment, a very estimable net interface to unified e-mail and voice mail, and tailorable voice awareness alternatives.
Cisco boasts first-rate survivability alternate options and brought voice mail safety . there were some lacking pieces, even though, reminiscent of no internet interface to unified voice mail and e-mail, and no voice-consciousness access to email.
Nortel's strengths covered broad language assist and tailorable voice awareness. Architecturally its unified messaging most efficacious works with Nortel PBXs. Nortel's TTS readout (what you hear as the unified messaging gadget is analyzing your e-mail to you) changed into negative, comparatively speakme, and a proprietary voice mail-encoding layout complicates matters by using requiring that a Nortel-particular participant live deliver in on your desktop to play the message.
All programs proven comprised one or greater servers, client software and the underlying telephony infrastructure to absolutely recreation the unified messaging features targeted in their verify plans (see "How they did it" ).
For consistency, they standardized on Microsoft's change e-mail message shop and the Outlook e-mail customer. every dealer supplied an exchange server (2000 or 2003) and any imperative Outlook customer plug-ins.
We establish that, for the four products they tested, an estimated eighty% of the e mail/in-box-primarily based unified messaging points and person interface are without difficulty the same. The real action lies in new unified messaging interfaces, which engage more straightforward entry and improved person productiveness. Their verify concentrated on entire supported interfaces, including the classical e mail in-box-based mostly entry, web-primarily based interfaces and the subsequent generation of cellphone person interface (TUI). Their test went past commonplace TUI critiques in that they attempted to finish entire of it by pass of voice interplay, the space the user may maneuver in the course of the unified messaging device totally "palms free" - ideally by means of a lucid "herbal-language" circulate, the space the outfit would read out e-mails precisely and in the applicable language.
In prevalent, the Outlook Inbox offers the highest smooth of performance for unified messaging across the items proven. additionally, the internet Outlook interface, which is not supported by means of entire the vendors, allows quick entry from anywhere, each time. youngsters, this net-enabled view offers a lot less direct access to the messaging environment.
Avaya MMS and UCC
Avaya's Modular Messaging gadget (MMS) contains the entire aspects they sought apart from voice cognizance, which comes from the Unified Communications heart (UCC).
Avaya gives what they believe the gold touchstone net interface, similar in many respects to Microsoft's Outlook net entry. it is immaculate and simple to obtain employ of, and is a attainable alternative to processing voice mail and electronic mail by pass of the Outlook in-container. A wee but noteworthy shortcoming is that there is not any direct interaction with phone dialing. You cannot directly locality a revert cellphone call to, say, a voice mail source from the Outlook interface; you requisite to fade to an associated mobilephone and dial a code to space a revert call. They establish that Cisco and Siemens gain been similarly confined.
Avaya's voice recognition - in keeping with penumbra eight.5, a third-birthday party speech-attention software engine from penumbra Communications - is astounding when it comes to the herbal-language stream of the interface. The outfit is developed around some 40 fastened phrases. It is not simply extensible or person trainable, but they establish it adequate for general-aim, speaker-unbiased entry to the complete purview of voice mail and e-mail functions. a pleasant contact is that the consumer can declare "support" at any point and Get valuable and practical assistance on the pass to proceed.
Avaya's TTS - in accordance with Speechify 2.1.3, a 3rd-birthday celebration TTS utility engine from Scansoft - likewise did the most efficacious job supplying TTS, and performed best ratings in 4 out of seven test messages. a perfect ranking skill each word in the message became as it should live recognized and spoken. And the suitable overseas language became applied immediately in entire situations, based on an analysis of the text in the constitution of the e mail message. Avaya's common TTS outfit includes eleven alien languages, nine of which can likewise live energetic at a time.
within the Avaya configuration, voice mail messages gain been saved on the change server. Voice mail could alternately gain been stored on an Avaya Linux-based voice mail server, which may likewise live deployed redundantly. it's additionally feasible to gain the Avaya server again up the change server, so voice mails are nonetheless authorized and saved if the alternate server is unavailable.
Configuration-smart, Avaya's package works with many third-birthday celebration PBXs, including these from Cisco, Mitel, Siemens and NEC. moreover, Avaya says its unified messaging device will connect with Nortel, Cisco and Siemens PBXs by the employ of Q.Sig over a T-1 through this summer. Avaya's MMS and UCC relate one after the other to the underlying PBX, but many connectivity alternate options are supported, ranging from analog trunks to T-1s with PRI signaling to the extra advanced Q.Sig interface.
there's respectable flexibility when it comes to voice mail vocoding settings, together with G.711 and Microsoft's GSM 6.10. Scalability is ample. up to sixty nine concurrent unified messaging periods, assisting a number of hundred or thousand users, are supported per Avaya server, and the system can expand to as much as 10 servers. Avaya does not tender an built-in fax server feature with its unified messaging kit.
Siemens can maintain voice mail on its HiPath Xpressions server or directly on the user's trade electronic mail server. With the Siemens software running on windows 2003 servers (counseled; windows 2000 likewise supported), redundancy will likewise live finished by means of Microsoft's server clustering.
Like Avaya, Siemens presents a pleasant internet interface for entry to entire unified messages. besides the fact that children, Avaya's became a tad less difficult to maneuver. Siemens' Outlook interface offered a bit extra flexibility than the others in some respects. for example, Siemens lets the person deposit voice mails into either of two Outlook folders, and then hold complete access, including via voice consciousness, to messages in either folder. With the other packages, complete access become generally supported to voice mails in precisely one folder.
despite the fact, as with Avaya, the person cannot launch telephone calls without delay from the Outlook interface. Siemens says this can live achieved by pass of a sunder desktop telephony integration software it offers, referred to as SimplyPhone.
Siemens' voice-focus constituent they established turned into silent in late beta. it's scheduled to live introduced to a protection free up of Siemens' unified messaging package this summer. The third-birthday celebration speech-cognizance utility engine, SpeechWorks edition three from SpeechWorks overseas, requires its personal server. They concept the voice recognition become certainly well accomplished. an extensive vocabulary of terms is supported and, with tips from Siemens technical support, the vocabulary can live prolonged.
whereas Siemens likewise gets its TTS capabilities from Speechify, it only makes employ of version three.02. The shortcoming with this prior version is that handiest German and English are supported, one at a time, set device-large. The unified messaging package cannot immediately keep and apply different languages in response to the text body of e-mails. Siemens says language back may live improved in the next release.
The HiPath Xpressions kit runs over 14 different companies' PBXs, including many European corporations (Ericsson, Alcatel, Philips and Ascom). Connectivity is ISDN PRI in just about entire instances. Scalability of Siemens' outfit is configuration dependent. With adequate home windows server resources, as much as 255 concurrent ports are supported. although, there will likewise live only a separate voice mail message shop.
A fax server is fundamental with the Siemens package; it is one by one license-enabled and adds $40 per seat to the complete kit rate.
Cisco harmony and personal Assistant
Cisco's cohesion commercial enterprise unified messaging outfit receives its power from its voice awareness and high-availability features delivered as sunder add-ons.
Voice awareness is delivered by means of Cisco's personal assistant utility - driven additionally by pass of Scansoft's penumbra engine, which requires its personal server. The very own assistant voice-recognition features were neatly built-in - however assist simplest voice mail entry. Cisco doesn't back voice-recognition access to e mail, and cannot bring the same fingers-free maneuvering through e mail and selective playout by means of TTS that competitors can. The harmony kit likewise comprises Scansoft's RealSpeak TTS software engine, which performed pretty much as well as Avaya's TTS, but did not achieve any perfect ratings in their check e-mail messages.
Cisco does not tender an internet interface to unified voice mail and e-mail.
despite these aggressive shortcomings, Cisco deserves consciousness for a pair of property interface touches. One is the Outlook embedded player: handiest Cisco provided single-button playback of voice mail attachments without delay from the Outlook interface. The others required a pair of steps to determine, choose, open and playback a specific voice mail message. additionally, Cisco did some property engineering so so you might precipitate up the playback of a lengthy voice mail while the content remains perfectly comprehensible. Nortel additionally presents a "pace-up alternative" from the Outlook player, however the playback best isn't pretty much as estimable as Cisco's. (word that this is not quickly-ahead, which skims over content, and which entire of the companies that they tested help. in case you quickly ahead, you typically don't hear anything as you movement throughout the message, if you betide to "speed-up" you hear the message - most efficacious quicker.) also, the entire providers lead some manner of "velocity-up" by means of the audio, or TUI, entry to voice mail.
Cisco gets inordinate marks for configuration and structure, thanks in vast portion to its high-availability and survivability alternatives. One, referred to as solidarity Message Repository, provides voice mail backup to the alternate message keep. another is a disaster-recuperation application utility, called dirt, that comes free with harmony.
adding to its configuration attraction is that Cisco's solidarity outfit runs with 17 different carriers' PBXs. The linkages are quite distinct, and comprehend a specialized Cisco gateway that converts Session Initiation Protocol call control on the Cisco side to and from the protocol of the different PBX.
Cisco's scalability is achieved by pass of clustering of dissimilar servers. commonly, the per-server concurrent-port means is according to the energy of the servers you Run it on. Cisco says that as much as 7,500 users (seats) can live serviced by a separate solidarity server. Cisco presents the broadest latitude of settings on the topic of voice vocoders, in terms of space for storing and bandwidth consumption.
Cisco likewise gets tall marks for its comfy voice mail help. If a voice mail is marked at ease in Cisco's union device, it best can live played from a device mobilephone, and not by means of the Outlook participant. also, relaxed voice mail cannot live copied or forwarded.
Cisco additionally presents an add-on fax server but at $25,000, it is just too costly for entire however the biggest, fax-intensive agencies.
Nortel's CallPilot unified messaging kit is advantageous and wealthy, nevertheless it handiest works with Nortel cellphone techniques, which is an incredible drawback. That, and the indisputable fact that simplest Nortel employs a proprietary voice mail-encoding scheme - so voice mail must live performed out via Nortel's player application, are two motives they rated the CallPilot package below commonplace within the configuration and structure class.
despite those barriers, they frequently laud the Nortel equipment. for instance, best Nortel lets clients at once vicinity telephone calls from the unified Outlook interface. The person can select a concomitant voice mail, hit the one-touch maintain in mind, and the mobile device will automatically vicinity a call to the voice mail supply, connecting to whatever thing mobilephone gadget the user has linked to his computer.
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SpinVox and Mutare Software voicemail-to-text solution eliminates ‘message light dread’ for Nortel enterprise users.
New York and Schaumburg, IL. – October 14, 2009. Voicemail management in the enterprise just got easier with the availability of new speech-to-text conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.
Eliminating the time-consuming requisite for people to listen to and transcribe traditional voicemail, Mutare EVM with SpinVox Speech-to-Text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and delivers the message with personalized Caller ID (name, email and phone number) and optional audio attachment to up to five email accounts or any Smart phone, PDA or mobile phone.
A joint evolution by SpinVox and Mutare Software, Mutare EVM with SpinVox Speech-to-Text, likewise known as Visual Voice, is an application implemented in Enterprises as a server-based software solution, it merges voice and data into one unified messaging undergo and is compatible with any email system or Internet-enabled device. It enables trade users to process voicemail up to four times faster as they can now prioritize, forward, file, copy and delete converted voicemail messages with the same ease and convenience of email, improving individual productivity, customer responsiveness, and workgroup collaboration.
“Today’s trade environment is more fast-paced than ever with many workers highly mobile and under constant pressure to multi-task in order to meet pressing project deadlines, service customer needs or manage ally relationships,” said Ben Crown, CEO of Mutare Software. “The SpinVox and Mutare Software powered Visual Voice capability for Nortel CallPilot will live a boon to trade users, simplifying day-to-day communications and helping workers live more efficient and productive.”
Additional benefits of the Visual Voice capability for Nortel CallPilot business-users include:
• Mobile workers can now access and read entire messages from a Smart phone, laptop computer, or any Internet-enabled device, anywhere, any time.• Enterprise users can discreetly scan through and read voicemail messages while in meetings, stentorian areas, while on other calls, or in any situation where listening to the message is difficult or inappropriate. Voicemail in readable email form can now live forwarded to an administrative assistant or team member for quick response.• Customer keeping professionals now gain the capability to organize voicemails just dote emails to provide better customer service and response.• Hearing impaired workers can read voice messages without additional cost of propietary outfit (Mutare EVM supports Americans With Disabilities Act (ADA) compliance).
The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and includes Mutare Software’s EVM gateway and SpinVox Speech-to-Text messaging service. entire transmitted messages are processed through an end-to-end security system for both audio and text formats, with encryption applied from the voice mail box through entire stages of the conversion process.
Mutare EVM with SpinVox Speech-to-Text has been tested interoperable with Nortel CallPilot 5.0 as portion of the Nortel Select Product Program and is available immediately in the U.S. and Canada. Supported languages comprehend English, French, German, Italian, Portuguese and Spanish.
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About SpinVoxSpinVox® is the world's largest privately-held speech technology company, providing the only voice to text messaging services which are used daily by millions of people and whose user base has grown over twenty-fold in the last 12 months.
SpinVox is currently protected by 18 patents issued and 71 patents pending worldwide. SpinVox has converged the two most natural forms of communication - voice and text - to create the fastest-growing form of messaging: Voice-to-Content™.
SpinVox services are available directly on www.spinvox.com and through leading carriers and through new media, Unified Communications and other service providers globally.
Implemented as a carrier-class hosted network feature, SpinVox has proven it can easily create value from everyday user behavior using voice and deliver rapid and light implementation of low input, sustained tall reward services.
At the heart of SpinVox is its ground-breaking Voice Message Conversion System™ (VMCS), which works by combining state-of-the-art speech technologies with a live-learning language process to assure property of conversion. SpinVox VMCS primarily uses speech technologies to transform speech into text but, if it is not able to complete the conversion, it can query a human agent for wait on to ensure that the message is accurately converted and actively learns from the process itself. This has resulted in VMCS currently having a corpus of over two billion words and phrases.
Developed by the Cambridge, UK- based SpinVox Advanced Speech Group; VMCS now serves users across five continents in English, French, Spanish, German, Portuguese and Italian.
SpinVox is now live with Alltel, SaskTel, Rogers Wireless, TELUS, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Movistar Argentina, Movistar Ecuador, Movistar Guatemala, Movistar Mexico, Movistar Panama, Movistar Colombia, Skype and Livejournal. To grow the voice-to-text marketplace further, SpinVox announced the launch of its API programme at the beginning of 2009, enabling developers to register at http://create.spinvox.com/. Since then, 750 developers gain become SpinVox API program members and live services enabled by SpinVox, such as Ipadio, 0800TXTMUM and QuickVoice Pro gain been launched. SpinVox API is available in English, Spanish, German, French, Italian and Portuguese.
About Mutare SoftwareMutare Software is an enterprise connectivity company, offering high-value software solutions that leverage the existing enterprise communications infrastructure. Among the hallmarks of a Mutare solution is the sophistication of its design paired with ease of deployment and use. Mutare has installed more than two thousand applications worldwide for customers ranging from Fortune 50 corporations to wee private firms, government agencies, universities and healthcare organizations. Their reputation for personalized service and immediacy of response is unsurpassed. Visit www.mutare.com
ATLANTA, June 8, 1999 — Today at SUPERCOMM ’99, Microsoft Corp. President Steve Ballmer announced Microsoft’s vision for unified messaging, providing knowledge workers with any-time, anywhere access via any phone or other device to a separate inbox containing e-mail, voicemail, fax and page messages. The announcement demonstrated Microsoft’s substantial efforts to provide the leading platform for unified messaging based on the Microsoft® Windows NT® and Windows® 2000 operating systems, Microsoft Exchange Server and Windows CE. More than 50 companies, including industry leaders Lucent Technologies Inc., Nortel Networks Corp. and lively Voice Corp., are actively developing and delivering unified messaging solutions on the Microsoft platform, directly benefiting customers through increased productivity, enhanced manageability and lower total cost of ownership. Today’s announcement highlighted the unified messaging features of the next release of Exchange Server, including a high-performance Web Store and back for the Voice Profile for Internet Messaging (VPIM) standard, as well as Windows 2000 and Windows CE features.
“Customers want access to entire types of business-critical communications any time, anywhere,”Ballmer said.“Today we’re outlining a Microsoft vision for unifying the voice and data worlds to obtain knowledge workers more productive and enable companies to innovate more quickly and compete more effectively.”
Unified Messaging Connects and Informs knowledge Workers
Unified messaging is a key component of the four knowledge worker initiatives announced by Microsoft at Tech Ed 99 two weeks ago:
The digital dashboard enables knowledge workers to manage their e-mail, voicemail, fax and page messages with the same interface they employ to search the Web or an intranet, and access corporate data and applications.
The Web Store is the basis of the next-generation unified messaging platform and will tender knowledge workers one space to store and manage entire their information, including documents, e-mail and voicemail messages, and Web pages.
Mobility and wireless access are increasingly distinguished to knowledge workers, enabling them to access their unified inbox with wireless phones and devices, with messages delivered in a format optimized for the situation, person and device.
Intelligent interface research will transform the pass people employ computers, bringing technology innovation such as natural language processing to the next generation of unified messaging.
Exchange“Platinum”to Extend Microsoft Platform Leadership
Exchange Server has supported both voice and data messaging from its initial release three years ago and, on the power of its architecture, has become the leading platform for unified messaging today. The next release of Exchange Server, code-named“Platinum,”will extend the leadership of Exchange as a unified messaging platform, with features including the following:
The high-performance Web Store, which extends Exchange Server’s back for voice and data messaging, and adds integration of Web content, documents and applications
The new Super Long Value (SLV) database format, enabling streaming of large voice data files directly in and out of the Web Store
Support for the VPIM standard, enabling interoperability between sunder voicemail systems
Scalability to millions of users through a highly flexible architecture that enables system architects to split services onto sunder machines
Built-in back for wireless access to Exchange data, enabling new levels of mobility and productivity for knowledge workers
“‘Platinum’ is a major milestone in the technology road map for unified messaging and wireless access, the optimal infrastructure for the convergence of voice and data,”said Eric Lockard, universal manager of the Exchange product group at Microsoft.“With its massive scalability and high-performance Web Store, ‘Platinum’ will deliver a platform for unified messaging to companies with from 10 employees to 10 million employees.”
Windows – Providing the Infrastructure for Unified Communications
Just as Exchange Server has emerged as the leading platform for unified messaging, Microsoft Windows operating system products gain become the leading platform for open, unified communications. Windows NT Server includes back for telephony services, remote access, routing and virtual private networking. Microsoft is advancing the platform with Windows 2000, which will comprehend quality-of-service enhancements, the lively Directory TM directory service and the Microsoft Management Console for integrated e-mail, voicemail and network system management. Microsoft’s unified messaging strategy encompasses wireless access and the complete purview of devices powered by the Windows CE operating system, intelligently linking these devices both online and wirelessly to Exchange Server e-mail and voicemail. This extends the power of the PC to mobile professionals and knowledge workers regardless of location or device used.
Microsoft Exchange Platform Embraced by Industry Leaders
Companies such as Lucent Technologies and lively Voice Corp. gain already chosen the Microsoft platform for their unified messaging solutions, and others, including Nortel Networks, are announcing their back for it today. (More information on the companies that are developing solutions built on or connecting to Exchange is available at http://www.microsoft.com/Exchange/techinfo/umh_r.htm .)
“Lucent chose to develop Unified Messenger on Microsoft Exchange Server because it is an optimal platform for enabling unified messaging solutions,”said Vincent Deschamps, universal manager for Lucent’s Unified Messaging offer.“Lucent’s Unified Messenger customers worldwide gain experienced measurable increases in productivity, while lowering their total cost of ownership. They are excited to continue to toil closely with Microsoft on its ‘Platinum’ release, which will further extend the benefits of Lucent’s Unified Messenger for knowledge workers around the globe.”
A recent study by the Radicati Group confirmed that Exchange-based unified messaging lowers TCO while increasing productivity. The study establish that knowledge worker productivity improved by 30 minutes per day and companies realized a 70 percent savings in administration and back costs when using an Exchange-based unified messaging solution.
Microsoft supports both commonly used architectures for unified messaging, the integrated model where sunder servers are merged at the client, and the Exchange Server-based unified model that combines entire voice and data management on one server with a separate point of directory and administration.
“Today, Nortel Networks is announcing that they will live extending CallPilot’s leading multimedia messaging capabilities to back the Microsoft architecture for unified messaging, based on the separate store, directory and point of administration of Exchange Server,”said John Myers, vice president and universal manager of Nortel’s Messaging Business.“The combination of Exchange and CallPilot provides an distinguished step on the path toward unified networks, which will enable their customers to bring their voice and data worlds together.”
Unified messaging is a technology with global reach, and numerous companies are delivering solutions built on Exchange to customers worldwide.”We are extremely pleased with
our determination to build union from the ground up to pick complete odds of Exchange as a unified messaging platform,“said frank J. Costa, CEO and president of lively Voice.”This has allowed us to deliver an enterprise-caliber, world-class product that led directly to new trade with Siemens, NEC and others. Together, these partners account for 26 percent of entire new customer-premise telephone lines installed worldwide. More and more people will recognize the value of fully unified messaging as these companies deliver union to their Exchange customers around the globe.“
Founded in 1975, Microsoft (Nasdaq“MSFT”) is the worldwide leader in software for personal computers. The company offers a wide purview of products and services for trade and personal use, each designed with the mission of making it easier and more enjoyable for people to pick odds of the complete power of personal computing every day.
Microsoft, Windows NT, Windows and lively Directory are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
Other product and company names herein may live trademarks of their respective owners.
Note to editors: If you are interested in viewing additional information on Microsoft, gratify visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages.
In this lucid election Test they evaluated the latest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications. A subsequent test is planned of stand-alone and third-party unified messaging offerings.
Unified messaging isn't a new concept, but IP telephony vendors are spicing up their unified messaging offers with advanced user interfaces and more accurate voice recognition and text-to-speech technologies.
In typical installations, the unified messaging system is a software add-on to a PBX system that works with it to provide efficient, consolidated, "hands-free" access to voice mail and e-mail via any phone device, located anywhere. In most cases, the unified messaging system handles the voice mail directly from the PBX and provides the processing necessary to integrate the voice mail and e-mail via a LAN connection to the e-mail server.
In this lucid election Test they evaluated the latest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications . A subsequent test is planned of stand-alone and third-party unified messaging offerings.
Avaya topped the competition because of its well-done Web interface to unified e-mail and voice mail, superior voice-recognition interface, and outstanding TTS accuracy and performance.
Siemens placed second, with its major strengths being exceptional administrative access to the unified messaging environment, a very estimable Web interface to unified e-mail and voice mail, and tailorable voice recognition options.
Cisco boasts exceptional survivability options and added voice mail security . There were some missing pieces, though, such as no Web interface to unified voice mail and e-mail, and no voice-recognition access to e-mail.
Nortel's strengths included broad language back and tailorable voice recognition. Architecturally its unified messaging only works with Nortel PBXs. Nortel's TTS readout (what you hear as the unified messaging system is reading your e-mail to you) was poor, comparatively speaking, and a proprietary voice mail-encoding format complicates matters by requiring that a Nortel-specific player live installed on your laptop to play the message.
All packages tested comprised one or more servers, client software and the underlying telephony infrastructure to fully exercise the unified messaging features specified in their test plans (see "How they did it" ).
For consistency, they standardized on Microsoft's Exchange e-mail message store and the Outlook e-mail client. Each vendor provided an Exchange server (2000 or 2003) and any necessary Outlook client plug-ins.
We establish that, for the four products they tested, an estimated 80% of the e-mail/in-box-based unified messaging features and user interface are effectively the same. The real action lies in new unified messaging interfaces, which engage simpler access and greater user productivity. Their test focused on entire supported interfaces, including the classical e-mail in-box-based access, Web-based interfaces and the next generation of telephone user interface (TUI). Their test went beyond typical TUI evaluations in that they attempted to finish it entire by voice interaction, where the user could maneuver through the unified messaging system entirely "hands free" - ideally via a immaculate "natural-language" flow, where the system would read out e-mails accurately and in the arrogate language.
In general, the Outlook Inbox provides the highest smooth of functionality for unified messaging across the products tested. Additionally, the Web Outlook interface, which is not supported by entire the vendors, enables quick access from anywhere, anytime. However, this Web-enabled view provides much less direct access to the messaging environment.
Avaya MMS and UCC
Avaya's Modular Messaging System (MMS) includes entire the features they sought except voice recognition, which comes from the Unified Communications heart (UCC).
Avaya provides what they consider the best Web interface, similar in many respects to Microsoft's Outlook Web Access. It is immaculate and light to use, and is a viable alternative to processing voice mail and e-mail via the Outlook in-box. A wee but noteworthy shortcoming is that there is no direct interaction with telephone dialing. You can't directly space a revert phone call to, say, a voice mail source from the Outlook interface; you must fade to an associated phone and dial a code to space a revert call. They establish that Cisco and Siemens were similarly limited.
Avaya's voice recognition - based on penumbra 8.5, a third-party speech-recognition software engine from penumbra Communications - is superb in terms of the natural-language flow of the interface. The system is built around some 40 fixed phrases. It is not readily extensible or user trainable, but they establish it adequate for general-purpose, speaker-independent access to the complete purview of voice mail and e-mail functions. A nice handle is that the user can declare "help" at any point and Get useful and practical guidance on how to proceed.
Avaya's TTS - based on Speechify 2.1.3, a third-party TTS software engine from Scansoft - likewise did the best job delivering TTS, and achieved perfect scores in four out of seven test messages. A perfect score means every word in the message was correctly identified and spoken. And the reform alien language was applied automatically in entire cases, based on an analysis of the text in the body of the e-mail message. Avaya's touchstone TTS package includes 11 alien languages, nine of which can live lively at a time.
In the Avaya configuration, voice mail messages were stored on the Exchange server. Voice mail could alternately gain been stored on an Avaya Linux-based voice mail server, which can live deployed redundantly. It's likewise practicable to gain the Avaya server back up the Exchange server, so voice mails are silent accepted and saved if the Exchange server is unavailable.
Configuration-wise, Avaya's package works with many third-party PBXs, including those from Cisco, Mitel, Siemens and NEC. Additionally, Avaya says its unified messaging system will connect with Nortel, Cisco and Siemens PBXs via Q.Sig over a T-1 by this summer. Avaya's MMS and UCC connect separately to the underlying PBX, but many connectivity options are supported, ranging from analog trunks to T-1s with PRI signaling to the more advanced Q.Sig interface.
There is estimable flexibility in terms of voice mail vocoding settings, including G.711 and Microsoft's GSM 6.10. Scalability is adequate. Up to 69 concurrent unified messaging sessions, supporting several hundred or thousand users, are supported per Avaya server, and the system can expand to up to 10 servers. Avaya does not tender an integrated fax server feature with its unified messaging package.
Siemens can store voice mail on its HiPath Xpressions server or directly on the user's Exchange e-mail server. With the Siemens software running on Windows 2003 servers (recommended; Windows 2000 likewise supported), redundancy can live achieved via Microsoft's server clustering.
Like Avaya, Siemens offers a nice Web interface for access to entire unified messages. However, Avaya's was a tad easier to maneuver. Siemens' Outlook interface offered a limited more flexibility than the others in some respects. For example, Siemens lets the user deposit voice mails into either of two Outlook folders, and then retain complete access, including via voice recognition, to messages in either folder. With the other packages, complete access was generally supported to voice mails in just one folder.
However, as with Avaya, the user cannot launch phone calls directly from the Outlook interface. Siemens says this can live accomplished via a sunder computer telephony integration application it offers, called SimplyPhone.
Siemens' voice-recognition component they tested was silent in late beta. It is scheduled to live added to a maintenance release of Siemens' unified messaging package this summer. The third-party speech-recognition software engine, SpeechWorks Version 3 from SpeechWorks International, requires its own server. They thought the voice recognition was particularly well done. An extensive vocabulary of terms is supported and, with assistance from Siemens technical support, the vocabulary can live extended.
While Siemens likewise gets its TTS capabilities from Speechify, it only uses Version 3.02. The shortcoming with this earlier version is that only German and English are supported, one at a time, set system-wide. The unified messaging package cannot automatically detect and apply different languages based on the text body of e-mails. Siemens says language back will live expanded in the next release.
The HiPath Xpressions package runs over 14 other vendors' PBXs, including many European companies (Ericsson, Alcatel, Philips and Ascom). Connectivity is ISDN PRI in almost entire cases. Scalability of Siemens' package is configuration dependent. With adequate Windows server resources, up to 255 concurrent ports are supported. However, there can live only a separate voice mail message store.
A fax server is integral with the Siemens package; it is separately license-enabled and adds $40 per seat to the total package price.
Cisco union and Personal Assistant
Cisco's union Enterprise unified messaging package gets its power from its voice recognition and high-availability features delivered as sunder components.
Voice recognition is delivered via Cisco's Personal assistant software - driven likewise by Scansoft's penumbra engine, which requires its own server. The Personal assistant voice-recognition functions were well integrated - but back only voice mail access. Cisco does not back voice-recognition access to e-mail, and cannot deliver the same hands-free maneuvering through e-mail and selective playout via TTS that competitors can. The union package likewise includes Scansoft's RealSpeak TTS software engine, which performed nearly as well as Avaya's TTS, but did not achieve any perfect scores in their test e-mail messages.
Cisco does not tender a Web interface to unified voice mail and e-mail.
Despite these competitive shortcomings, Cisco deserves recognition for a pair of nice interface touches. One is the Outlook embedded player: Only Cisco offered single-button playback of voice mail attachments directly from the Outlook interface. The others required a pair of steps to identify, select, open and playback a selected voice mail message. Also, Cisco did some nice engineering so that you can accelerate the playback of a lengthy voice mail while the content remains perfectly understandable. Nortel likewise offers a "speed-up option" from the Outlook player, but the playback property isn't nearly as estimable as Cisco's. (Note that this is not fast-forward, which skims over content, and which entire of the vendors that they tested support. When you fleet forward, you typically don't hear anything as you glide through the message, when you "speed-up" you hear the message - only faster.) Also, entire of the vendors back some manner of "speed-up" via the audio, or TUI, access to voice mail.
Cisco gets tall marks for configuration and architecture, thanks in large portion to its high-availability and survivability options. One, called union Message Repository, provides voice mail backup to the Exchange message store. Another is a disaster-recovery software utility, called DIRT, that comes free with Unity.
Adding to its configuration appeal is that Cisco's union package runs with 17 other vendors' PBXs. The linkages are quite diverse, and comprehend a specialized Cisco gateway that converts Session Initiation Protocol call control on the Cisco side to and from the protocol of the other PBX.
Cisco's scalability is achieved via clustering of multiple servers. Generally, the per-server concurrent-port capacity is based on the power of the servers you Run it on. Cisco says that up to 7,500 users (seats) can live serviced by a separate union server. Cisco offers the broadest purview of settings with regards to voice vocoders, in terms of storage space and bandwidth consumption.
Cisco likewise gets tall marks for its secure voice mail support. If a voice mail is marked secure in Cisco's union system, it only can live played from a system phone, and not via the Outlook player. Also, secure voice mail can't live copied or forwarded.
Cisco likewise offers an add-on fax server but at $25,000, it is too expensive for entire but the largest, fax-intensive companies.
Nortel's CallPilot unified messaging package is useful and rich, but it only works with Nortel phone systems, which is a major disadvantage. That, and the fact that only Nortel employs a proprietary voice mail-encoding scheme - so voice mail has to live played out via Nortel's player application, are two reasons they rated the CallPilot package below unprejudiced in the configuration and architecture category.
Despite those limitations, they generally laud the Nortel package. For example, only Nortel lets users directly space phone calls from the unified Outlook interface. The user can select a recent voice mail, hit the one-touch recall, and the phone system will automatically space a call to the voice mail source, connecting to whatever phone device the user has associated with his laptop.